Organisational change expert John Knell to lead Future of Customer Service researchLondon, UK, July 4 2013 - CCA (Customer Contact Association), the leading independent authority on customer contact strategies and operations, has commenced a new research project with Kcom, the managed communications provider, to identify new and emerging trends in customer service. This will be the third year that Kcom has collaborated with the CCA to investigate the changes in customer behaviour.
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CCA and Kcom renew customer service partnership,
CCA and Kcom renew customer service partnership
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